In The Marshall Democrat-News' move to a new subscription system, which went into effect Monday, Oct. 1, a couple of readers reported a change in the appearance of the website and inadequate access to content they expected to see.
The solution turned out to be a simple one, but newspaper officials wanted to clarify the situation to help any other readers experiencing the same problem.
After talking with one subscriber, staff discovered the source of the problem was confusion between two similar products: the paper's website and an existing e-edition.
Subscribers to the e-edition get access to images of the newspaper exactly as it appears in print by viewing PDF image files via the web.
The e-edition is not interactive. There are no comment features in the e-edition. It's a digital version of the paper.
The MDN website is the same in appearance as it has been in recent years, but with more content provided each day.
Print edition subscribers or readers who have recently subscribed to the website edition can login to the website to have unlimited access to content there. They do not need to login to the online reader, too.
Those who have paid subscriptions will get unlimited access. Those who haven't subscribed will eventually receive notices inviting them to subscribe in order to get access to more content.
The e-edition includes some content not on the website (comics, syndicated columnists, for instance), but the website includes content not in the print or e-editions (reader comments and photo galleries).
Print subscribers who wish to have unlimited website access need to register one time to do so. The best way is to call 1-800-444-4812. Staff there will help with registration and make sure everything works.
Anyone who wishes to subscribe to the paper or website should go to marshallnews.com/access.
Anyone who wants to subscribe to the e-edition should go to http://marshalldemocratnews.mo.newsmemor....
MDN Publisher Shelly Arth and Editor Eric Crump invite readers to provide questions and comments about their experiences with the newspaper, website and e-edition by calling 660-886-2233 or sending email to firstname.lastname@example.org or email@example.com.
Marshall Democrat-News announces improvements